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These guys provided excellent service while my wife and I were visiting last week. Compared to the hotel we stayed at in Christchurch just before, this was night and day. Everyone was attentive and brought their A game whether it was for breakfast or a general question. My wife and I had to move to a different room on our second day as there were drainage issues. The hotel staff were very understanding and accommodating and moved us directly next door where there were no issues. They even brought us tea due to the inconvenience. Breakfast services were fantastic, and the food was great. There was a nice view of the nearby Franz Josef mountains from both our hotel room and the breakfast area in the restaurant. The weather was initially average when we arrived but ended up being perfect on our last days so the views got even better. When my wife and I return to Franz Josef in future we will probably look at staying here again. I highly recommend this hotel!
Had a good stay at the hotel. Customer service was excellent. Enjoyed Krystahl’s humour and repartee in the dining room. Other staff were also attentive, supportive, and always willing to help. The room we had was comfortable with all necessities supplied except for the big dips on each side of the mattress, fridge was noisy and the toilet cistern had a continuous small amount of water running from it which I am sure you will fix! Thanks for good and restful accommodation. We enjoyed our stay.
I often stay in hotel accommodation, and I would rate Scenic Franz Josef as the best experience and equal to none. The experience is always about the staff, and they were absolutely faultless. Staff couldn't be more cooperative, and nothing was a problem. A special mention to Joy, who went above and beyond to make our event went so smoothly.
Room was pretty good, amenities were ok. Buffet breakfast was very average with cheaper items on offer. Didn't help we had breakfast with 5 bus loads of people. Bed was saggy and terrible. Rolled out to the edge either side of the bed. Very lumpy pillows and beds. My husband who likes soft beds said it was awful.
